We are looking for an experienced CRM qualified with 5+ years of experience in the textile/manufacturing industry.
Key Responsibilities
- Manage customer relationships and regular follow-ups.
- Handle enquiries, samples, orders and customer requirements.
- Coordinate with sales, production, merchandising, quality and dispatch teams.
- Ensure timely order updates and customer communication.
- Maintain customer data, order status and follow-up records.
- Prepare MIS reports, sales reports and customer-wise analysis.
- Track pending orders, approvals, payments and complaints.
- Support customer retention and repeat business.
Required Skills
- Minimum 5 years’ relevant experience.
- Good knowledge of MIS, MS Excel and CRM/ERP systems and google sheet.
- Strong communication and coordination skills.
- Good follow-up and analytical ability.
- Textile/home textile industry experience preferred.