(JD) – Customer Relationship Executive (Three-Wheeler) Position Customer Relationship Executive (Three-Wheeler) Job Location Prayagraj, Uttar Pradesh Job Type Full-Time
Salary ₹10,000 – ₹12,000 Per Month (Negotiable Based On Experience) Eligibility Criteria Educational Qualification
- Minimum Graduate or equivalent.
- Experience as a Telecaller, Customer Support Executive, or Customer Relationship Executive will be preferred.
- Knowledge of basic computer applications (MS Office) will be an added advantage.
Experience
- 2–5 years of experience in Telecalling, Customer Service, or Customer Relationship Management.
- Experience in the Three-Wheeler/Automobile Industry will be preferred.
Gender
- Female
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Follow up with customers regarding vehicle inquiries, sales leads, service reminders, and feedback.
- Maintain strong relationships with existing and potential customers.
- Resolve customer queries and complaints in a timely and professional manner.
- Schedule service appointments and coordinate with the sales and service departments.
- Maintain accurate customer records and update CRM systems regularly.
- Generate customer feedback reports and ensure high customer satisfaction.
- Inform customers about new products, promotional offers, and after-sales services.
- Support the sales team by generating and qualifying customer leads.
- Ensure prompt follow-up on pending customer requests and service requirements.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong telecalling and customer handling skills.
- Customer Relationship Management (CRM) knowledge.
- Good listening, negotiation, and problem-solving abilities.
- Basic computer knowledge (MS Excel, MS Word, Email).
- Ability to maintain accurate customer records and reports.
- Positive attitude with a customer-first approach.
- Ability to multitask and work in a fast-paced environment.
- Time management and organizational skills.
- Teamwork and coordination with internal departments.
Why Join Us?
- Competitive salary with negotiation based on experience.
- Chance to work in a growing automobile dealership.
- Professional and supportive work environment.
- Career growth opportunities in customer service and relationship management.
- Skill development through continuous customer interaction and training.
Job Summary We are looking for a Customer Relationship Executive (Female) to join our team in Prayagraj . The ideal candidate should have 2–5 years of experience in telecalling or customer service , excellent communication skills, and the ability to build strong customer relationships. Experience in the three-wheeler or automobile industry will be an added advantage. The role focuses on customer interaction, follow-ups, lead management, service coordination, and ensuring an excellent customer experience.