Company Description Lakshit Group is a growing organization focused on delivering reliable, customer-centered services across its business divisions. The company values long-term relationships, transparent communication, and consistent service quality. Team members are encouraged to contribute ideas, collaborate across functions, and support continuous improvement.

Lakshit

Group offers opportunities for professional development and aims to create an inclusive, respectful workplace. The Ernakulam location provides a dynamic environment for working closely with clients and colleagues.

Role Description This is a full-time, in office role based in Ernakulam for a Customer Relations Executive. The role involves managing day-to-day interactions with clients, responding to inquiries, and providing timely support to ensure positive customer experiences.

The Customer Relations

Executive will handle service requests, resolve issues, and follow up with customers to maintain satisfaction and loyalty.

Responsibilities include documenting customer feedback, coordinating with internal teams to address concerns, and maintaining accurate records of client communications.



The role also includes preparing basic reports on customer interactions, supporting relationship-building initiatives, and representing Lakshit Group professionally in all customer-facing activities.

Qualifications

- Candidates should possess strong interpersonal skills and client relations abilities to build and maintain positive customer relationships.
- Candidates should possess customer service and customer satisfaction skills to respond effectively to inquiries and resolve issues.
- Candidates should possess clear and professional communication skills, both verbal and written, to interact with clients and internal teams.
- Ability to manage multiple tasks, prioritize work, and maintain attention to detail in a fast-paced environment.
- Proficiency in basic office software and comfort working with customer databases or CRM tools.
- Previous experience in customer-facing roles or client service is preferred but not mandatory.
- Diploma or bachelor’s degree in business, communications, or a related field is an advantage.
- Commitment to ethical conduct, teamwork, and delivering high-quality service to all customers.

📌 Customer Relations Executive (Ernakulam)
🏢 Lakshit Group
📍 Ernakulam