1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. /n 2. Improve customer service experience, create engaged customers and facilitate organic growth. /n 3.

Take ownership of customer issues and follow problems through to resolution. /n 4. Meeting with other managers to discuss possible improvements to customer service. /n 5. Supervise and train the staff members to provide highest standards of customer service. /n Requirement: /n -Valuable knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work. -Flexibility and problem solving ability. -Has initiative to identify problems and opportunities to be proactive. /n -Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances. /n -Self-motivated and ability to motivate others. /n -Tenacious and resilient. -Ability to lead by example, motivate and develop employees. /n -Ability to work autonomously and as part of a team. /n -Excellent communication skills.

📌 Customer Experience Manager (Vadodara)
🏢 Zara
📍 Vadodara