About The Company

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

Conduent Business Services

India LLP is a global leader in business process services, leveraging innovative technology and a customer-centric approach to provide efficient and effective solutions. Our commitment to excellence and continuous improvement positions us as a trusted partner for organizations seeking reliable and scalable support. We foster a culture of inclusion, collaboration, and growth, encouraging our employees to develop their skills and make meaningful contributions to our shared success.

About The Role

We are seeking a dedicated and detail-oriented Customer Service Associate to join our dynamic team. In this role, you will serve as the primary point of contact for our clients and customers, providing exceptional support and resolving inquiries efficiently. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to handle multiple tasks effectively.

This position offers an excellent opportunity to grow within a reputable organization, contributing to customer satisfaction and operational excellence. You will work within established guidelines and procedures, applying your skills to deliver quality service and support our company's objectives. The role involves engaging with customers via various channels, understanding their needs, and ensuring their issues are resolved promptly, thereby enhancing overall customer experience.

Qualifications

- Graduation or equivalent educational qualification.
- Excellent verbal and written communication skills.




- Prior experience in customer service or call center operations is preferred.
- Proficiency in using computer applications and CRM tools.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Strong problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision.
- Flexibility to work in shifts, including weekends and holidays if required.
- Relevant certifications or vocational training in customer service or related fields are a plus.

Responsibilities

- Respond promptly and professionally to customer inquiries via phone, email, or chat, providing accurate information about products and services.
- Assess customer needs and refer to case notes to deliver personalized solutions.
- Handle routine call center activities, ensuring adherence to established scripts and guidelines to meet service level agreements (SLAs).
- Gather and update customer information in the database accurately and efficiently.
- Escalate complex issues or complaints to senior team members or management for further resolution.
- Explain company policies and procedures clearly to customers, ensuring they understand their options and next steps.
- Take ownership of customer issues, ensuring end-to-end resolution and customer satisfaction.
- Maintain a positive and empathetic attitude while communicating with clients,



fostering trust and loyalty.
- Identify opportunities for process improvements and communicate feedback to enhance service delivery.
- Perform additional duties as assigned by supervisors or team leads, supporting team objectives and organizational goals.
- Comply with all organizational policies, standards, and regulations to ensure a secure and compliant work environment.

Benefits Conduent Business Services India LLP offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. Benefits include competitive salary packages, health insurance coverage, paid time off, and opportunities for career development and advancement. We promote a healthy work-life balance through flexible work arrangements and employee assistance programs. Our inclusive culture encourages continuous learning through training sessions, workshops, and e-learning resources.

Additionally, employees benefit from a collaborative and supportive work environment that recognizes and rewards performance and dedication.

Equal Chance

Conduent Business Services India LLP is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. We are committed to fostering an inclusive environment where every individual can thrive and contribute to our collective success.

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