About The Company

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

Conduent Business Services

India LLP is a global leader in business process services, leveraging innovative technology and a customer-centric approach to deliver value and efficiency. Our organization is committed to fostering a diverse and inclusive environment where talent can thrive, and every individual’s contribution is recognized and valued. We focus on building long-term relationships with our clients, helping them achieve operational excellence and sustainable growth through tailored solutions and dedicated support.

About The Role

We are seeking a dedicated and detail-oriented Customer Support Representative to join our dynamic team. In this role, you will serve as a vital link between our organization and our clients, providing exceptional service and support to resolve inquiries and issues efficiently. Your primary responsibility will be to assist customers through various communication channels, including phone, email, or chat, ensuring their concerns are addressed promptly and accurately.

This position offers an excellent opportunity to develop your skills within a supportive environment, contribute to customer satisfaction, and grow your career in a fast-paced, technology-driven organization. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to work independently while adhering to established procedures and standards.

Qualifications To be successful in this role, candidates should possess a high school diploma or equivalent; a bachelor's degree is preferred. Relevant experience in customer service, call center operations,



or technical support is advantageous. Candidates must demonstrate excellent verbal and written communication skills, strong interpersonal skills, and the ability to handle challenging situations with professionalism and empathy.

Basic computer literacy and familiarity with customer relationship management (CRM) systems are required.

Certifications related to customer service or technical support will be considered a plus. The ability to work flexible hours, including shifts, weekends, or holidays, depending on business needs, is essential.

Responsibilities The core responsibilities of this role include:

- Responding to customer inquiries promptly via phone, email, or chat, ensuring high-quality service delivery.
- Assessing customer needs by reviewing case notes and gathering all necessary information for accurate resolution.
- Providing detailed information about products, services, and policies in a clear and empathetic manner.
- Using standard scripts and established guidelines to meet service level agreements (SLAs) while maintaining a personalized approach.
- Escalating complex issues or customer complaints to senior team members or specialized departments as needed.
- Documenting all customer interactions thoroughly in the database, ensuring accurate and up-to-date records.
- Following up on unresolved issues to ensure complete resolution and customer satisfaction.
- Adhering to company policies, procedures, and standards to maintain compliance and quality assurance.




- Participating in ongoing training and development programs to enhance skills and stay updated on product or service changes.
- Collaborating effectively with team members to achieve collective goals and improve overall service quality.

Benefits Conduent Business Services India LLP offers a comprehensive benefits package designed to support our employees’ well-being and professional growth. Benefits include competitive salary packages, health insurance coverage, paid time off, and retirement plans. We also provide opportunities for career advancement through training and development programs, performance incentives, and recognition initiatives. Our organization promotes a healthy work-life balance and a positive work environment that encourages innovation, teamwork, and continuous learning.

Additionally, employees have access to employee assistance programs and wellness initiatives aimed at fostering overall health and well-being.

Equal Opportunity

Conduent Business Services India LLP is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other protected characteristic under applicable law. We are committed to fostering an inclusive setting where diversity is valued and everyone has the opportunity to succeed. Applicants requiring reasonable accommodations during the application process are encouraged to contact us, and we will provide support to ensure equal access to employment opportunities.

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