– Customer Care & AMC Coordinator

Department: Service

Position: Customer Care & AMC Coordinator

Employment Type: Full-Time

Experience: Minimum 1 Year

Salary: ₹12,000/- per month

Industry: HVAC / Air Conditioning

Job Responsibilities

- Handle customer calls, complaints, and service requests professionally.
- Coordinate with technicians and service engineers for customer visits.
- Schedule and follow up on breakdown, preventive maintenance, and AMC service calls.
- Maintain daily service-call records, customer details, job cards, and service reports.
- Follow up with customers for pending service issues and ensure timely closure.
- Maintain the AMC customer database, including contract start/end dates and service schedules.
- Make regular follow-up calls for AMC renewal and generate potential AMC leads.
- Prepare and share AMC quotations with customers as instructed.
- Coordinate with the service and accounts teams regarding AMC billing and payment follow-ups.
- Maintain daily/weekly/monthly service and AMC follow-up reports in Excel.
- Escalate unresolved customer complaints to the Service Manager.




- Ensure proper customer communication and maintain positive customer relationships.
- Follow up with technicians for pending reports, photographs, and customer signatures.
- Assist the Service Manager in maintaining overall service and AMC records.

Required Skills

- Minimum 1 year of experience in customer care, service coordination, tele-calling, or AMC follow-up.
- HVAC/AC service industry experience will be preferred.
- Good communication skills in English, Hindi, and Bengali.
- Basic knowledge of MS Excel, Word, WhatsApp, and email.
- Good follow-up, coordination, and customer-handling skills.
- Ability to maintain records and handle multiple service calls simultaneously.
- Responsible, punctual, and target-oriented.

Key Performance Areas (KPI)

- Timely closure of customer complaints.
- AMC renewal follow-up and conversion.
- Pending service-call reduction.
- Customer satisfaction and complaint handling.
- Accuracy of service and AMC records.
- Daily follow-up and reporting discipline.

Pay: From ₹12,000.00 per month

Work Location: In person

📌 CUSTOMER CARE AND AMC COORDINATOR (Kolkata)
🏢 Air COOLING sOLUTIONS
📍 Kolkata