Job Summary We are looking for a detail-oriented Compensation &

Benefits professional to support US Compensation &

Benefits operations within an HR Shared Services environment. The role involves compensation and benefits administration, employee query and case management, data validation, payroll coordination, compliance, reporting, quality control, and continuous process improvement. The ideal candidate should be comfortable handling sensitive employee information, working with HR systems such as Workday, managing employee cases, following SOPs and process controls, and delivering accurate and timely outcomes in a deadline-driven environment.

Compensation & Benefits Administration:

- Process compensation transactions including salary changes, salary component updates, bonus/one-time payment inputs, allowances, and other pay-impacting transactions.
- Manage benefits enrollments, life-event changes, dependent updates, eligibility changes, benefit deductions, and related transactions.
- Validate employee data, approvals, forms, and supporting documentation before processing.
- Maintain accurate employee records across HR and case management systems.
- Support annual compensation cycles, benefit renewals, open enrollment, and related readiness activities.
- Ensure transactions are completed within defined timelines, SLAs, policies, and process controls.

Employee Query & Case Management:

- Handle employee queries and tickets related to compensation, benefits, deductions, enrollments, and pay-impacting changes.
- Investigate cases by reviewing employee records and supporting documentation.
- Own cases from intake through resolution and ensure proper documentation and closure.
- Manage escalated or complex cases involving compensation and benefits issues.
- Identify system issues, policy exceptions, discrepancies, and unresolved cases and escalate them appropriately.
- Ensure timely, accurate, qualified, and confidential employee communication.

Payroll & Cross-Functional Coordination:





- Coordinate pay-impacting data and inputs with payroll teams to support accurate and timely payroll processing.
- Support benefit carrier/vendor-related data preparation and follow-up activities where applicable.
- Work closely with HR Operations, Payroll, senior analysts, and other internal teams to resolve process dependencies.
- Track pending requests, validations, payroll-impacting items, and other operational risks.

Data Integrity, Compliance & Controls:

- Perform validation and quality checks to minimize transaction and downstream payroll/benefit errors.
- Ensure approvals, documentation, business rules, and process controls are followed.
- Identify and correct data discrepancies before they impact payroll, benefits, or employee experience.
- Maintain complete and traceable records for audit and compliance requirements.
- Ensure adherence to internal policies and US Compensation & Benefits processes.
- Maintain strict confidentiality when handling sensitive employee, compensation, payroll, and benefits information.

Reporting, Quality & Process Governance:

- Maintain trackers, dashboards, productivity reports, exception reports, and operational status updates.
- Monitor transaction volumes, pending requests, aging items, SLAs, and process performance.
- Review completed transactions and cases for accuracy, completeness, and policy adherence.
- Identify recurring issues, process gaps, errors, delays, and service failures.
- Perform preliminary root-cause analysis and recommend corrective actions.
- Maintain and update SOPs, job aids, process documentation, training materials, and knowledge references.




- Support continuous improvement initiatives to improve process efficiency, accuracy, turnaround time, and employee experience.
- Assist team members during high-volume periods and share process knowledge/best practices.
- Where required, provide guidance to analysts on transaction handling, policy interpretation, and case resolution.

Required Skills and Qualification:

- Minimum 1 year of relevant experience in Compensation & Benefits, Payroll, HR Operations, HR Shared Services, or Employee Services.
- Working knowledge of Compensation & Benefits processes and pay-impacting transactions.
- Experience with HR systems such as Workday is preferred.
- Good working knowledge of Microsoft Excel, including data validation, trackers, and reporting.
- Familiarity with case/ticket management systems and structured case handling.
- Understanding of payroll coordination, benefits administration, employee records, and process controls.
- Strong written and verbal communication skills.
- Ability to investigate issues, identify discrepancies, and resolve employee queries effectively.
- Ability to work independently while coordinating with cross-functional teams.
- Strong attention to detail and ability to manage multiple transactions/cases within defined timelines.
- Ability to handle confidential employee information with professionalism.
- Bachelor's degree in HR, Finance, Commerce, Business Administration, or a related field preferred.

Core Competencies:

- Compensation & Benefits Operations
- Transactional Accuracy
- Case Ownership & Resolution
- Data Validation & Integrity
- Payroll Coordination
- Policy & Process Compliance
- Attention to Detail
- Problem Analysis & Root Cause Identification
- Stakeholder Coordination
- Quality & Service Orientation
- Process Discipline
- Time Management
- Confidentiality
- Continuous Improvement
- Team Collaboration & Knowledge Sharing

Important: This is a Chennai-based Work From Office role and requires availability for the US Night Shift, 5 days a week.

📌 Compensation & Benefits Analyst/ Senior Analyst// (Chennai)
🏢 Shalini Recruitments
📍 Chennai