Designation: Community Associate /n Department: Community /n Reporting To: Community Manager /n Location: Mumbai /n Role Overview /n The Community Associate supports the Community Manager in delivering thoughtful, consistent, and high-quality member experiences at the unit level. This role is rooted in day-to-day member interactions, on-ground coordination, and operational support across community spaces and events. /n The role focuses on execution, presence, and follow-through. You are the face of the Community team on the floor, ensuring members feel welcomed, heard, and supported, while feeding insights back to the Community Manager for continuous improvement. /n Key Responsibilities /n Member Experience & Engagement /n /n

- Be the first point of contact for members and guests, handling check-ins, reservations, and general queries.

/n

- Build genuine rapport with members and develop familiarity with their preferences and usage patterns.

/n

- Ensure day-to-day community spaces feel welcoming, organised, and aligned with brand expectations.

/n

- Support resolution of minor service issues on the spot and escalate concerns appropriately when required.

/n

- Capture member feedback and observations, and share inputs with the Community Manager.

/n /n Member Data & Coordination /n /n

- Maintain accurate and updated member profiles to support personalised engagement.

/n

- Keep internal trackers, logs, and records up to date,



including feedback and follow-ups.

/n

- Assist the Community Manager with inputs for member communication and engagement planning.

/n /n Events & Private Hire Support /n /n

- Support setup, coordination, and on-ground execution of member events and private hires.

/n

- Assist with guest list checks, RSVPs, signage, and event materials.

/n

- Be present during events to troubleshoot, guide guests, and ensure a smooth experience.

/n

- Support post-event wrap-ups by sharing feedback and operational learnings.

/n /n Team & Process Support /n /n

- Work closely with the Community Manager and wider unit teams to ensure smooth daily operations.

/n

- Follow defined SOPs, communication standards, and service guidelines consistently.

/n

- Act as a reliable support function that helps the Community team operate seamlessly on the floor.

/n /n Skills & Experience /n /n

- 0–2 years of experience in hospitality, customer service, community, or guest-facing roles.

/n

- Strong interpersonal and communication skills, with a natural service mindset.

/n

- Calm, attentive, and qualified under pressure.

/n

- Comfortable using basic digital tools such as Google Sheets, email, and calendars.

/n

- Prior experience in a premium hospitality or member-led environment is a plus.

/n

- Willingness to work shifts, evenings, weekends, and holidays as required.

/n

📌 Community Associate (Mumbai)
🏢 Q COLLECTIVE
📍 Mumbai