We are looking for a responsible and result-oriented Collection Executive/Officer to manage the collection and recovery of business loan accounts. The candidate will be responsible for timely follow-ups with customers, minimizing overdue accounts, resolving repayment issues, and ensuring achievement of collection targets.
Key Responsibilities
- Manage and follow up on assigned business loan accounts for timely collection of EMIs and overdue payments.
- Conduct regular telephonic and field visits to customers for payment follow-ups and recovery.
- Achieve monthly collection and recovery targets as assigned by the management.
- Monitor overdue, delinquent, and default accounts and take appropriate follow-up action.
- Maintain regular communication with customers and negotiate repayment commitments wherever required.
- Ensure timely updating of collection remarks, customer commitments, and payment details in the system.
- Coordinate with the Sales, Credit, Operations, and Legal teams for resolution of collection-related issues.
- Prepare and submit daily/weekly/monthly collection reports and MIS.
- Track bounced, overdue, and high-risk accounts and ensure timely escalation.
- Handle customer queries related to outstanding amounts and repayment schedules.
- Ensure all collection activities are conducted ethically and in compliance with company policies and regulatory guidelines.
- Maintain proper documentation and records related to collection activities.
Desired Candidate Profile
- Graduate in any discipline; relevant experience in collections/recovery will be preferred.
- 15 years of experience in collections, preferably in Unsecured Business Loans.
- Valuable knowledge of collection and recovery processes.
- Strong negotiation, communication, and customer-handling skills.
- Ability to handle difficult conversations and resolve customer repayment issues professionally.
- Comfortable with extensive fieldwork within Surat and nearby areas.
- Basic knowledge of MS Excel and reporting.
- Local market knowledge and familiarity with the Surat region will be an added advantage.
- Must possess a valid driving licence and be comfortable travelling for field collections.
Key Skills
- Collections & Recovery
- Business Loan Collections
- Field Collections
- Delinquency Management
- Customer Follow-up
- Negotiation Skills
- Portfolio Management
- MIS & Reporting
- Communication Skills
- Problem Solving
Key Performance Indicators (KPIs)
- Achievement of monthly collection targets
- Reduction in overdue and delinquent accounts
- Collection efficiency
- Resolution of bounce and default cases
- Timely follow-up and closure of assigned accounts
- Accuracy and timeliness of collection updates and MIS
📌 Collection Executive (Surat)
🏢 SMC Finance
📍 Surat
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