Experience Required • Collection Executive: 1+ Year of experience in collections, recovery, banking, or customer service.

- Senior Collection Executive: 2–3 Years of experience in banking, collections, or recovery operations.

Job Summary We are looking for dynamic and target-oriented professionals for the role of Collection Executive / Senior Collection Executive. The candidate will be responsible for handling customer collections, follow-ups, recovery management, and resolving customer queries effectively. The ideal candidate should possess strong negotiation and communication skills with the ability to manage delinquent and defaulter customers professionally.

Key Responsibilities • Follow up with customers/clients for pending payments and collections.

- Ensure regular follow-up on payment promises and commitments made by customers.
- Develop an assertive and professional approach to resolve customer queries and disputes.
- Achieve collection and performance targets communicated by the Team Leader.
- Handle customer interactions effectively while maintaining professional relationships.
- Deal with delinquent, defaulter, and old overdue customer accounts.
- Manage write-off cases and recovery follow-ups.




- Conduct customer tracing and skip tracing activities when required.
- Maintain accurate records of customer communication, payment follow-ups, and recovery status.
- Coordinate with internal teams for payment resolution and escalations.

Required Skills • Excellent negotiation, communication, and customer-facing skills.

- Strong problem-solving ability and attention to detail.
- Ability to work in a fast-paced and target-oriented environment.
- Good follow-up and interpersonal skills.
- Strong customer handling and recovery management capabilities.

Preferred Qualifications • Graduate in any discipline.

- Experience in banking, NBFC, collection, or recovery process preferred.
- Candidates with experience in handling old defaulter and write-off cases will be preferred.

Pay: ₹9,459.06 - ₹30,000.00 per month

Advantages

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):
- Current in hand salary?
- Expected in hand salary?

Work Location: In person

📌 Collection Associate (Sohna)
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