Job Purpose Plan and lead management of process lifecycle for changes in current processes & identify the opportunities for automation of the processes using recent technologies like Karza, PRA, BRE, OCR.
Culture Anchor:
- Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them.
- Own It - Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes.
Duties and Responsibilities
1. Project planning and reporting
- Receive requirements from the businesses for implementing Process Automation tools like RPA
Required Qualifications and Experience
- Practice Emotional Intelligence - Develops the team, supporting them to do more.
- Listens to others, stays calm under pressure, and treats everyone with respect.
Locations
- Job Level: GB05
- Job Title: Senior Cluster Manager - B2C COE & DS, Insurance COE, Insurance Contact Centre
- Job Location Country: India
- State: MAHARASHTRA
- Region: West
- City: Pune
- Location Name: Pune Corporate Office - HO
- Tier: Megapolis