Role & responsibilities

Responsibilities: -

Strengthening Systems, Controls and Processes

- Liaise with respective teams for effective and efficient Fraud Management
- Ensures compliance with Banks policies and processes. Responsible for safety and security of branch infrastructure and staff in the region
- Publishes periodic MIS reports
- Acquire & deepen accounts of Trusts, Associations, Societies, Clubs, Religious Institutions, and Educational Institutions etc. with a focus on quality of accounts
- Identify prospective customers & convert them into real business opportunities
- Deepen existing portfolio to ensure customer stickiness
- Meeting targets to achieve the annual business goals
- Periodical planning to review the under-performing Acquire & deepen accounts of Trusts, Associations, Societies, Clubs, Religious Institutions, and Educational Institutions etc. with a focus on quality of accounts
- Identify prospective customers & convert them into real business opportunities
- Deepen existing portfolio to ensure customer stickiness
- Meeting targets to achieve the annual business goals
- Periodical planning to review the under-performing customers & draw an action plan for improvement
- Assess & evaluate the client needs & generate new revenue through cross-sales opportunities
- Customer Relationship Management for productive service & superior products
- Conduct marketing events & conferences for new customers
- Monitoring process efficiency and providing inputs for improvement
- Working closely with product team for product customization / product & process improvements




- Gathering Market intelligence & tracking Competition Best Practices
- Ensure full awareness of all the policies and procedures issued in relation to products / KYC / AML policy
- Responsible for driving customer relationship management initiatives for the Corporate Salary business across the cluster.
- Focuses on building, nurturing, and strengthening relationships with key corporate clients, decision-makers, and employee customer segments to enhance customer satisfaction, engagement, and retention.
- Ensures the delivery of seamless banking experience by proactively addressing customer needs, resolving escalations, and collaborating with internal stakeholders to provide effective banking solutions.
- Responsible for deepening existing relationships, increasing product penetration, identifying cross-sell opportunities, and fostering long-term partnerships that contribute to sustainable business growth and customer loyalty.
- Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.
- Implements the internal control systems in the department and participates in the departmental audits.
- Implements practices to bridge gaps identified during departmental audits.
- Tracks and monitors daily productivity and book movement of the Cluster
- Partners with HCM Business partner for periodic review of performance of executives in the region and identify training needs if required

📌 Cluster Head - Corporate salary - Bank - Hyderabad
🏢 V-Konnect
📍 Hyderabad