Bijlipay (Skilworth Technologies Pvt. Ltd.) Location: Chennai (Work From Office) Function: Client Success / Partnerships Reports To: Head of Business Development /n About Bijlipay /n Bijlipay is a fintech offering offline merchant acquiring solutions, including Android POS devices, UPI QR Soundboxes, and white-label payment infrastructure. We partner with leading banks, fintechs, and payment platforms to power merchant payment acceptance across India. /n Role Overview /n We are looking for a Client Success Senior Manager to own the post-sale relationship with our large fintech and bank partners.

This is a high-visibility role that sits at the intersection of technology, payments, and account management. The ideal candidate has a strong grasp of payment rails, POS/QR infrastructure, and API-driven integrations, and is equally comfortable in a boardroom review as they are in a technical escalation call. /n You will be the primary point of accountability for partner health, deployment success, and commercial expansion for a portfolio of strategic accounts — ensuring partners realize value from Bijlipay's product suite while identifying opportunities to deepen and grow the relationship. /n Key Responsibilities /n Partner Relationship Management /n /n

- Own end-to-end relationship health for a portfolio of large fintech/bank partners post-contract signing

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- Serve as the primary escalation point for partner-side stakeholders across business, product, operations, and compliance teams

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- Build and maintain executive-level relationships with partner organizations, including regular business reviews (QBRs)

/n /n Technical & Payments Fluency /n /n

- Understand and speak confidently to partners on POS/EDC deployment, UPI QR/Soundbox infrastructure, settlement flows, KYC/onboarding processes, and API integrations

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- Work closely with Bijlipay's product, engineering, and operations teams to troubleshoot partner-reported issues and drive resolution

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- Translate partner technical requirements into internal product/engineering asks, and vice versa

/n /n Account Growth & Retention /n /n

- Track and improve key partner health metrics: device activation rates, merchant onboarding TAT, transaction volumes, and churn

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- Identify upsell and cross-sell opportunities (e.g., additional device SKUs, white-label offerings, value-added services) within existing accounts

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- Partner with the BD team on renewal negotiations and commercial expansion discussions

/n /n Operations & Governance /n /n

- Ensure SLA adherence across onboarding, deployment, and support workflows for assigned accounts

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- Coordinate with compliance and risk teams on partner audits, KYC escalations, and regulatory requirements

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- Maintain accurate account documentation, health scorecards, and escalation logs (CRM-based)

/n /n Cross-functional Coordination /n /n

- Act as the internal voice of the partner — feeding insights into product roadmap and Technology delivery

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- Collaborate with finance/ops on invoicing, settlement reconciliation, and commercial term adherence

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- Support leadership with partner-facing decks, MBRs/QBRs, and escalation summaries

/n /n What We're Looking For /n /n

- 5–7 years of experience in client success,



key account management, or partnerships — preferably within fintech, payments, banking, or B2B SaaS

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- Strong working knowledge of payment ecosystems: UPI, POS/EDC hardware, merchant acquiring, settlement cycles, and KYC/compliance basics

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- Demonstrated experience managing large, complex partner relationships (banks, NBFCs, fintech platforms, or PSPs) with multiple internal stakeholders

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- Comfortable reading and discussing technical/API documentation and translating between technical and business teams

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- Excellent stakeholder management and executive communication skills — able to run structured business reviews and handle escalations calmly

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- Strong analytical orientation — comfortable working with dashboards, health scorecards, and CRM tools (Salesforce/Zoho or equivalent)

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- Prior experience with POS device ecosystems, QR/Soundbox products, or offline merchant acquiring is a strong plus

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- Bachelor's degree required; MBA preferred but not mandatory

/n /n What Success Looks Like (First 6–12 Months) /n /n

- Full ownership and health tracking of an assigned portfolio of strategic partner accounts

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- Reduction in unresolved escalations and improved SLA adherence across managed accounts

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- At least one measurable account expansion (new SKU, geography, or service) within the portfolio

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- Established cadence of structured business reviews with key partner stakeholders

/n /n Why Join Bijlipay /n /n

- Work directly with category-defining fintech and banking partners at scale

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- High-ownership role with direct visibility to leadership

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- Prospect to shape how a fast-growing offline payments platform manages its most strategic relationships

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📌 Client Success Senior Manager (Salem)
🏢 Bijlipay
📍 Salem