Client Relationship Manager /n TECEZE Chennai, Tamil Nadu, India (On-site) /n Job Title: Key Account Manager/ Client Relationship Manager /n Location: Chennai, Bangalore, Pune, Mumbai /n About Teceze /n Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions.

Our Digital Workplace

Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe. /n Key Responsibilities: /n Client Relationship Management: /n /n

- Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration.

/n

- Build and maintain robust, long-term relationships with key stakeholders within the client's organization.

/n

- Conduct regular client meetings to understand their needs, challenges, and feedback. Address client concerns and ensure resolution in a timely and professional manner.

/n /n Managing Day-to-Day Client Requests: /n /n

- Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards.

/n

- Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports.

/n /n Revenue Growth and Account Expansion: /n /n

- Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services.

/n

- Develop and present tailored proposals and service enhancements to meet client objectives.

/n

- Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify new projects or technology requirements.

/n /n Strategic Account Planning /n /n





- Develop account plans that align with the client's business goals and IT strategy.

/n

- Monitor and analyze account performance, identifying areas for improvement.

/n

- Maintain a deep understanding of the client's industry trends, challenges, and emerging opportunities.

/n /n Upselling and Promotion of IT Services: /n /n

- Proactively recommend relevant IT services and solutions that align with the client's needs. Conduct product demonstrations, presentations, and workshops as needed.

/n

- Stay updated on the organization's service offerings, ensuring alignment with client opportunities.

/n

- Support marketing initiatives by introducing clients to new solutions, promotions, or events.

/n /n Reporting and Documentation: /n /n

- Prepare regular performance and account management reports for both internal and client review.

/n

- Maintain detailed records of client interactions, feedback, and account progress in CRM systems.

/n

- Provide insights and updates to senior management on account growth and challenges.

/n /n Required Qualifications: /n /n

- Bachelor's degree in IT, Business Administration, or a related field.

/n

- 5+ years of experience in client relationship management within the IT services industry.

/n /n Key Skills: /n /n

- Strong interpersonal and communication skills.

/n

- Excellent problem-solving and negotiation abilities.

/n

- Proficiency in CRM tools (e.g., Salesforce, Zoho CRM).

/n

- Basic understanding of IT services and solutions, such as Managed Services, Cloud Solutions, and IT Infrastructure.

/n

- Ability to manage multiple clients and prioritize tasks effectively.

/n

- Strong analytical skills to monitor account performance and identify growth opportunities.

/n /n Key Performance Indicators (KPIs): /n /n

- Client satisfaction and retention rate.

/n

- Revenue growth from assigned accounts.

/n

- Percentage of upsell/cross-sell opportunities converted.

/n

- Timely resolution of client requests and adherence to SLAs. Frequency of client engagement and feedback sessions

/n

📌 Client Relationship Manager (Tirunelveli)
🏢 TECEZE
📍 Tirunelveli