Customer Care Executive – Telecalling & Grievance Handling
Company: Manju Groups
Location: Vadapalani, Chennai, Tamil Nadu
Job Type: Full-Time
Experience: 2–5 Years
Salary: Best in Industry
Job Summary
We are looking for an experienced and professional Customer Care Executive to handle inbound and outbound customer calls, resolve complaints, address customer queries, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, patience, problem-solving abilities, and the maturity to handle challenging customer situations effectively.
Key Responsibilities
Handle customer calls and respond to inquiries professionally.
Receive, record, and resolve customer complaints efficiently.
Follow up with customers regarding complaint status and resolution.
Escalate complex issues to the concerned department when required.
Maintain accurate records of customer interactions and complaints.
Coordinate with internal teams to ensure timely resolution of issues.
Provide product and service information to customers.
Ensure customer satisfaction through courteous and empathetic communication.
Meet daily and monthly customer service targets.
Maintain confidentiality of customer information.
Required Skills
Excellent verbal communication skills in Tamil and English (Hindi is an added advantage).
Robust customer service and grievance-handling skills.
Ability to remain calm and professional under pressure.