About NTT DATA

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in possibility that drives us, but its our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.

Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. Were committed to building a people-focused environment where you can shine, no matter who you are.

Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

Being part of a global PIONEER where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA OfferWere glad you asked!

All equipment required for you to be successful in your role

Virtual paid training

Comprehensive benefits package (medical, vision, and dental)

Employee Assistance Program

RRSP program options

Short- and Long-Term Disability options

Rewards and Recognition programs

Internal career advancement opportunities

Work Schedule & Benefits:

Shift Timing: USCanada Shift (Night Shift aligned to North American time zones)

Working Hours: 10 hours per shift (including breaks as per company policy)

Work Mode: 100% Work from Office

Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary The Sales Team Leader is responsible for leading a team of outbound sales agents, driving revenue targets,



ensuring KPI delivery, and maintaining strong client relationships through effective coaching and operational management.

Key Responsibilities

Team Leadership & Performance Management

Lead, manage, and develop a team of outbound sales agents

Drive daily, weekly, and monthly sales targets and KPIs

Conduct regular performance reviews and coaching sessions

Motivate and engage team members to maximize productivity

Coaching & Development

Provide structured coaching through side-by-side and remote monitoring

Develop individual performance improvement plans

Enable skill development through feedback and training interventions

Drive quartile performance improvement across the team

Sales & Operational Execution

Manage daily KPI delivery and operational performance

Ensure adherence to dialer usage, lead management, and sales processes

Monitor interval-level productivity and adherence

Support resolution of customer concerns to enhance experience

Reporting & Analytics

Track and report team performance metrics to internal and external stakeholders

Analyze trends and implement corrective actions

Forecast performance and manage sales delivery cadence

Stakeholder & Client Management

Act as a key point of contact for client communication

Build strong relationships and ensure alignment with expectations

Represent team performance in business reviews

Process & Continuous Improvement

Implement sales strategies and performance improvement initiatives

Participate in calibration sessions to ensure consistency

Drive adoption of best practices and new technologies

Required Skills

Strong leadership and team management capability

Deep understanding of sales KPIs and forecasting

Excellent coaching and mentoring skills

Solid communication and stakeholder management

Analytical and data-driven decision-making ability

Eligibility

5+ years of sales experience

23 years in team leadership role

Telecom/BPO experience preferred"

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📌 BPO Supervisor (Gurugram)
🏢 NTT DATA Business Solutions
📍 Gurugram