Job Title: Billing Quality & TAT Lead Manager

Location: Pan-India (Branch-based, as assigned)

Department: Billing

Position Type: Full-Time

Job Summary:

The Billing Quality & TAT Lead Manager owns turnaround time (TAT) and the Checker-layer quality review for the Billing Executives on their desk. This role is responsible for ensuring every bill moves from shipment to billing pack within the defined TAT, that bills meet documentation and rate-card accuracy standards, and that TAT breaches or blocked bills are escalated and resolved the same day. The ideal candidate combines strong attention to detail with the ability to drive accountability across a team of billing executives, and to report performance clearly and on time to the Billing Manager.

Key Responsibilities:

1. TAT Monitoring & Adherence:

- Track and ensure every assigned Executive's bills are completed within the shipment-to-billing-pack TAT.
- Monitor the daily TAT dashboard to identify bills at risk of breaching turnaround targets.
- Maintain 98% of bills completed within the 24-hour TAT.

2. Quality Review (Checker Function):

- Review Executives' bills against the control thresholds 100% coverage for bills above 25,000 and defined exceptions, plus a 2530% sample review for bills below the threshold.
- Conduct line-by-line review against the rate card and supporting documentation for every bill reviewed.
- Maintain 100% of required review coverage and a post-review error rate of less than 2%.

3. Bottleneck Escalation:

- Flag and resolve TAT breaches or blocked bills on the same day they occur.
- Coordinate directly with Operations and the concerned Executive to clear blockers without delay.
- Maintain a same-day resolution rate of 95% on escalated issues.

4. Reporting to Billing Manager:

- Publish TAT and quality performance for the desk through a daily flash update and a weekly consolidated report.




- Submit the daily flash update by end of day, and the weekly consolidated report every Monday by 11:00 AM.
- Ensure reports are submitted on time, 100% of weeks.

5. SOP Adherence:

- Ensure the desk follows current SOPs through regular spot checks.
- Flag any SOP gaps or deviations to the Training Lead.
- Ensure zero unresolved SOP deviations remain open beyond 7 days.

Qualifications & Experience:

- Education: Bachelor's degree in Commerce, Finance, or a related field. MBA/PGDM preferred but not mandatory.
- Experience: 3-5 years of experience in billing, revenue assurance, or quality/checker functions, preferably within logistics, courier, or freight-forwarding operations.
- Industry Experience: Prior exposure to freight rate cards, billing documentation, and E-Way Bill requirements is a must.
- Leadership: Experience supervising or reviewing the output of a team of billing executives, with the ability to hold the desk accountable to TAT and quality standards.
- Communication: Clear, structured written reporting skills, with the ability to summarize performance data into concise daily and weekly reports.
- Problem Solving: Robust analytical skills with a focus on identifying root causes behind recurring TAT or quality issues.
- Technology Skills: Proficient in Excel (dashboards, pivot tables, TAT tracking) and comfortable working within billing/ERP systems.

Key Competencies:

- Attention to Detail
- Quality Control & Compliance
- Time Management
- Escalation Management
- Team Accountability
- Analytical Thinking
- Clear & Concise Reporting
- Adaptability & Flexibility

Working Conditions:

- Full-time role, based at the billing desk with occasional coordination visits to Operations.
- Fixed daily and weekly reporting deadlines that must be met without exception.
- Ability to work under pressure in a high-volume, fast-paced billing environment.

Contact Details Email: [email protected]

Phone: (phone hidden)

📌 Billing Quality & TAT Lead Manager (New Delhi)
🏢 Prakash Chander Chopra
📍 New Delhi