- Serve as the primary benefit contact for clients during open enrollment
- Support sub-departments (underwriting, system operations, client relations, etc) with renewal preparation
- Validate client benefit plans for accuracy and perform quality checks of benefits-related data prior to delivery
- Provide guidance to ensure regulatory compliance
- Present and deliver Client renewals with minimal oversight
- Communicate and educate Client on all benefit offerings and products
- Work directly with insurance carriers and vendors with specific plan questions
- Advise employees on their options and help them navigate complex decisions about their advantages
- Review and provide various reports using internal tools to update progress of open enrollment
- Review the accuracy of employee benefits data within HR information systems (HRIS)
- Perform post open enrollment validation
- Other tasks and duties assigned related to benefit administration