Job Title: Balance Collection Executive /n Location: Hyderabad /n Work Mode: Work From Office /n Working Days: 6 days a week /n Overview : We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently. /n Key Responsibilities : /n • Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments. /n • Ensure timely collection of outstanding balances as per defined payment schedules. /n • Clearly explain payment plans, due dates, and payment processes to learners. /n • Address and resolve basic queries related to payments, invoices, and dues. /n • Maintain accurate records of follow-ups and updates in CRM/internal systems. /n • Coordinate with Finance,
Admissions, and Operations teams for payment tracking and issue resolution /n • Escalate long-pending or critical cases as per the defined escalation matrix. /n Required Skills : /n • Strong communication skills in English, Telugu and basic Hindi. /n • Good negotiation and follow-up abilities. /n • Basic knowledge of MS Excel and CRM tools. /n • Ability to manage multiple learner accounts simultaneously. /n • Robust problem-solving and learner-handling skills. /n Eligibility Criteria : /n • Graduate in any discipline. /n • 0–3 years of experience in collections, customer support, or operations. /n • Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage