Job Title: Associate - Unix/Linux, SQL, ITIL

Experience: 3-5 years

Category: IT Infrastructure

Main location: Mumbai

Responsibilities

Main responsibilities are

- Perform well industrialized application support tasks and industrialize further tasks :

o Managing Support Mailbox o User access management o Process requests/user queries in support mailbox o Technical investigation and resolution of support issues
- Document and execute the regular system checks at various points in the day.
- Build up the documentation for further enhancement of the process.
- Incident management
- Follow all local policies for coming in shifts, weekend checks and releases.
- Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
- Attend standups (whiteboard) and ensure smooth handover between the shifts.
- Ensure process improvement at Service Management level Thorough understand and follow the process for ITSM, Incident and Problem Management
- Commitment to teamwork of highest standards.
- Participate in BCP working; Ensure strong governance and control
- Ensure established functions raise the bar a notch above via Continuous improvement and level up.
- Participate in Team shifts, Weekend releases and Holiday coverage.

• Ensure all reported incidents are correctly logged, investigated, understood, explained and followed up to avoid reoccurrence.

Technical & Behavioral Competencies
- Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases.
- Monitor all application components and in-out data with the help of provided tools and act proactively to prevent data issues,



performance issues or application crash.
- Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures.
- Perform capacity management of in-scope applications by proactively monitoring the application behavior.

Alerts Application

Production and Development teams of any potential risks in the future

- Provide feedback and propose solutions to management on performance and capacity.
- Customize production tools (monitoring, batch scheduling, backups, deployment tolls, automation)
- Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues.
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
- Ensure logging all issues or intercepted by monitoring tool in the Banks ticket management system Service Now.
- Monitor recurrent incidents and perform problem management to ensure permanent fix with the help of IT partners.
- Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are secure & running after the infra work.
- Active participation in Disaster Recovery exercise to validate the resilience of production ecosystem for business.




- Ensuring the timely delivery of Production Releases & change in staging and production ecosystem as per the agreed schedule.
- Ensuring all application logs are fit for purpose and fit for use.
- Explore opportunities of innovation and automation while in line with all policies
- Adopt CIB Standard tools, industrialize monitoring, industrialize Release management whilst seeking reduction of dependency on manual interventions by support staff, e.g. leveraging enterprise batch scheduling and enterprise monitoring tools
- Collaborate efficiently with Level 3 Infra and Developments teams to respond to incidents to restore normal services to the business at earliest.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills

- Techno functional experience
- Practical experience with Production Monitoring and Alerting tools.
- Good experience on Windows and Linux/Unix systems. Good to have IIS, Apache, Tomcat, JENKINS,
- Knowledge of Databases preferably Oracle or SQL Server.
- Scripting (Any primary - PowerShell , Unix Shell, SQL, UNIX, Phyton ....).
- Knowledge of File Transfer protocol and tools like - CFT, UTS, FTP, SFTP.
- Exposure to JAVA and .Net applications.

Behavioral Skills

- Ability to collaborate / Teamwork
- Ability to deliver / Results driven
- Creativity & Innovation / Problem solving
- Adaptability
- Analytical Ability
- Ability to understand, explain and support change
- Ability to set up relevant performance indicators
- Ability to develop and adapt a process
- Ability to manage / facilitate a meeting, seminar, committee, training

Education Level: Bachelor's degree or equivalent

Location: Mumbai

📌 Associate - Unix/Linux, SQL, ITIL (Mumbai)
🏢 Talent21
📍 Mumbai