Role Overview /n The Associate – Customer Service Advisor (Blended Process) will be responsible for delivering high-quality customer support across voice and non-voice channels. The role involves managing customer interactions efficiently while ensuring adherence to service standards, compliance guidelines, and performance benchmarks. /n Key Responsibilities /n /n

- Handle customer inquiries via inbound/outbound calls, emails, letters, chat, and other communication platforms.

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- Manage both voice and non-voice tasks to ensure seamless customer support delivery.

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- Resolve customer queries, complaints, and service requests in line with company policies and defined SLAs.

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- Perform backend operational tasks such as data updates, billing adjustments, case logging, documentation, and CRM updates.

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- Maintain accurate and detailed records of all customer interactions in the CRM system.

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- Meet or exceed assigned KPIs, productivity targets, quality standards, and SLAs.

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- Participate in training sessions, refreshers, and process updates to enhance performance and knowledge.

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- Ensure strict compliance with data protection, confidentiality, and regulatory standards.

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- Adhere to roster schedules, attendance policies, and workplace discipline guidelines.

/n /n Educational Qualifications & Skills /n Qualifications /n /n

- Bachelor's Degree (mandatory).

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- Solid verbal and written communication skills.

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- Good working knowledge of MS Office and CRM systems.

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- Ability to quickly learn new tools and processes.

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- Strong problem-solving and customer-handling skills.

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- High attention to detail and accuracy.

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- Punctual, self-motivated, and performance-driven.

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- Ability to work effectively in rotational shifts.

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📌 Associate (Noida)
🏢 Echo India
📍 Noida