The AVP – Operations will lead end-to-end operations across a cluster of city. This role is responsible for driving operational excellence, customer experience, revenue enablement, and people leadership across multiple centers at scale. The incumbent will act as a strategic partner to business, sales, and central teams, ensuring SOP adherence, cost optimization, and sustainable growth while strengthening the Awfis community and culture. /n /n Key Responsibilities /n 1.

Operational

Excellence & Governance /n /n

- Own operations across multiple cities / large portfolios, ensuring 100% adherence to Awfis SOPs, policies, and compliance standards.

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- Drive process standardization, audits, and continuous improvement initiatives to enhance efficiency and service quality.

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- Ensure best-in-class standards for health, safety, hygiene, cleanliness, and security across all centers.

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- Oversee pre-opening, stabilization, and steady-state operations of new centers as per defined guidelines.

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Customer

Experience & Retention /n /n

- Champion a customer-first mindset, ensuring consistently superior member experiences across all locations.

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- Track and improve customer satisfaction metrics, reduce churn, and proactively address escalations.

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- Partner with central CX and product teams to translate customer insights into operational enhancements.

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People

Leadership & Capability Building /n /n

- Lead, mentor, and develop Cluster Managers, Area Managers, and Community Leadership teams.

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- Drive talent planning, hiring, onboarding, performance management, and succession planning.

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- Build a high-performance culture focused on ownership, collaboration, and continuous learning.

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Revenue

Enablement & Cost Management /n /n

- Enable revenue growth by supporting alliances, partnerships, and upsell/cross-sell opportunities in collaboration with Sales and BD teams.

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- Own regional P&L; hygiene, including cost controls, vendor optimization, and productivity improvements.

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- Monitor center-level and regional financial performance to ensure profitability and scalability.

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Community

Building & Brand Representation /n /n

- Strengthen the Awfis community by driving engagement initiatives, member events, and knowledge-sharing forums.

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- Act as a senior brand ambassador for Awfis with enterprise clients, partners, and external stakeholders.

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- Ensure consistent cultural adoption of Awfis values across all teams and centers.

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Strategic

Planning & Cross-Functional Collaboration /n /n

- Translate business strategy into operational execution at scale.

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- Collaborate closely with Sales, Real Estate, Design, Projects, Finance, HR, and Central Operations teams.

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- Provide data-driven insights and periodic reviews to leadership on operational performance, risks, and opportunities.





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- Structured induction into Awfis business model, SOPs, and operational playbooks.

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- Planned exposure across all Operations sub-functions to build holistic understanding.

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- Deep immersion into pre-opening, scale-up, and stabilization frameworks.

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- Leadership: Senior operations leader with robust people, stakeholder, and change management capabilities.

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- Customer Orientation: Proven track record of delivering exceptional customer experiences at scale.

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- Business Acumen: Strong understanding of P&L;, cost management, and revenue enablement.

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- Execution Excellence: Deep belief in process discipline, governance, and operational rigor.

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- Communication: Excellent verbal, written, and presentation skills.

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- Growth Mindset: Curious, adaptive, and driven to continuously upgrade skills and knowledge.

/n /n /n Eligibility Criteria /n /n

- Experience: 10–12+ years of overall experience, with at least 2 years of stability in one organization.

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- Leadership Exposure: Prior experience as Account Manager / Key Account Manager with IPCs

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- Revenue Scale: Managed annual revenue of INR 75+ million or equivalent portfolio size.

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- Educa : MBA preferred.

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- Skills: Strong proficiency in MS Office; ability to analyze data and present insights.

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- Language: Proficiency in local language(s) preferred.

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- Community Orientation: Prior involvement in community initiatives or engagement-led environments is a plus.

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📌 Assistant Vice President (Mumbai)
🏢 Awfis Space Solutions
📍 Mumbai