- Maintaining strict adherence to Standard Operating Procedures & the company’s Brand Standards across all departments to ensure restaurant readiness and service flow.
- Ensure all Quality parameters in tandem with the head chef for upholding food as well as service standards. Planning seasonal Menus for food as well as Beverages.
- Ensuring fast service times during meals as per the pre-decided KPT.
- Build robust relationships with every customer so that they visit us as their most preferred dining option ensuring a warm welcome and fond farewell.
- Drive guest satisfaction and an online review rating of at least 4.5/5.
- Personally handle guest concerns, ensuring 100% resolution of complaints/Feedback within 24 hours for online food aggregator orders and immediately for dine-in guests.
- Cost Management:



Controlling food and beverage costs as per budget while managing labour expenses as pre-decided.
- Revenue Growth: Increasing average guest spend through effective menu engineering, upselling, and suggestive selling.
- Inventory Integrity: Implementing and validating daily stock checks, and maintaining stock accuracy to minimize wastage and pilferage.
- Talent Acquisition and Coaching: Recruiting staff, conducting induction training, and to prepare them as per the set SOP’s and Brand Standards.
- Legal Compliances: Responsible for all the legal documentation including but not limited to Licenses, its timely renewal, official documentation related to wine and beer service etc.

📌 Assistant Restaurant Manager (Pune)
🏢 daWholesum - Resto Cafe
📍 Pune