We are looking for a dynamic and performance-driven Assistant Manager – Training to lead training initiatives for our B2B demand generation and inside-sales teams.

The role will be responsible for designing and delivering effective training programs that improve product knowledge, sales capability, communication skills, process adherence, lead quality and overall team performance .

The ideal candidate should have strong experience in training sales or BPO/inside-sales teams, excellent communication and presentation skills, and the ability to translate business requirements into practical, engaging learning programs.

Key Responsibilities

Training Delivery & Capability Building

- Plan and conduct new-joiner induction and process training for sales, lead generation and inside-sales teams.
- Conduct refresher, upskilling and performance-enhancement training programs.
- Deliver training on B2B lead generation, prospecting, qualification, customer engagement, objection handling and sales conversations.
- Train employees on campaign-specific processes, client requirements, products/services and communication standards.
- Conduct role plays, mock calls, assessments and practical learning sessions.

Training Needs & Performance Improvement

- Identify training gaps through performance data, quality reports, audits, feedback and interaction with Team Leaders/Managers.
- Develop targeted training interventions for employees and teams not meeting performance or quality expectations.
- Work closely with Operations and Quality teams to identify recurring performance gaps and implement corrective training.
- Track post-training performance and measure the effectiveness of training interventions.

Content & Learning Development

- Create and continuously improve training modules, presentations, trainer guides, assessments, call scripts and learning material.
- Keep training content aligned with changing client requirements, campaign objectives and business processes.




- Develop engaging and practical learning experiences rather than relying solely on classroom-based training.

Training Governance & Reporting

- Maintain training calendars, attendance, assessments, certification and training records.
- Monitor training effectiveness through key metrics such as assessment scores, nesting performance, productivity, quality and conversion.
- Prepare regular training reports and share actionable insights with management.
- Ensure adherence to defined training processes, documentation and compliance requirements.

Team & Stakeholder Management

- Work closely with Operations, Quality, HR and Team Leaders to ensure smooth onboarding and capability development.
- Support managers in creating individual development plans for employees.
- Coach and mentor trainers, where applicable, to ensure consistency in training delivery.
- Act as a bridge between business requirements and employee capability development.

Key Performance Indicators

- New-hire training completion and certification
- Training assessment scores
- Current-hire productivity and nesting performance
- Improvement in quality and process adherence
- Reduction in repeat errors and performance gaps
- Training effectiveness and post-training performance
- Timely completion of training calendars and reports
- Stakeholder feedback

Candidate Profile

- 4–6 years of experience in Training & Development , preferably within B2B lead generation, inside sales, BPO, telesales or a similar sales-driven environment.
- Prior experience in training international/B2B sales or lead-generation teams will be preferred.
- Strong understanding of sales processes, lead qualification, customer engagement and objection handling.
- Excellent verbal and written English communication skills.
- Strong presentation, facilitation and interpersonal skills.
- Ability to engage and motivate young, target-driven teams.
- Strong analytical skills with the ability to use performance data to identify training needs.
- Good knowledge of MS Office/Google Workspace and presentation tools.
- Highly organised with strong ownership and attention to detail.
- Comfortable working in a fast-paced, metrics-driven environment.

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