Assistant Manager - Customer Service Your Responsibilities :

- Maintain customer accounts information, including the products and processes related to particular accounts along with general admin duties.
- Managing and processing all assigned customer purchase orders in a timely and accurate manner, along with refunds / exchanges / cancellation/ outstanding etc.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies to execute all the functions in a compliant manner.
- Ensure customer satisfaction and provide qualified customer support.

Requirements • Excellent communication and problem-solving skills • Familiar with CRM / SAP systems and practices,



with knowledge of LC business would be a plus.

- Customer orientation and ability to adapt/respond to different types of situations.

Your Profile: Requires graduate degree or equivalent and at least 2-3 years of experience in the field or in a related area.

Proven Customer

Support experience or similar CS role from F&B; industry. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

City Mumbai State Maharashtra Location Country

India Experience Level Mid Level

📌 Assistant Manager - Customer Service (Mumbai)
🏢 ADM Agro Industries India
📍 Mumbai