Customer Support Associate Ahmedabad | Full-Time | In-Office Who Can Apply: Freshers & Experienced Candidates Relocation: Willingness to relocate to Ahmedabad is required Vraj:bhoomi is a design-led brand rooted in craft, where products are built with intention, process, and time. As a Customer Support Associate, you’ll be the first point of contact for our customers — helping them with questions, orders, product information and concerns across different communication channels. Respond to customer queries across WhatsApp, email, calls and social media Assist customers with product information, orders, payments, shipping, exchanges and returns Coordinate with internal teams such as operations and dispatch to resolve issues Ensure every customer interaction is explicit,



helpful and aligned with the brand voice Support in creating a smooth and positive post-purchase experience Good written and verbal communication in English and Hindi; Gujarati is a plus Comfortable speaking with customers over calls and messaging platforms Basic understanding of tools such as WhatsApp, email, Google Sheets/Excel and CRM platforms A genuine interest in people and creating good customer experiences Someone who is warm, attentive, organised and genuinely enjoys helping people - someone who understands that great customer service is not just about answering questions, but about making people feel heard and cared for.

Freshers are welcome to apply if they have the right attitude, communication skills and willingness to learn. An opportunity to work closely with a growing, design-led Indian brand Hands-on exposure to customer experience, operations and brand building Role: Customer Support Associate Type: Full-time Experience: Freshers & Experienced candidates welcome

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