Job Title: Analyst L1

Location: Goregaon, Mumbai

Reporting Manager: Team lead

Role Summary:

- Responsible for providing level1 technical/customer support
- Maintain all type of SLAs and quality standards established by Integreon/client.

Responsibilities and Duties:

- Responsible to manage all tickets in our ticketing system and prioritize tickets based on severity
- Responsible to provide resolutions as per the playbook, guidelines, training material or based on the discussion with manager
- Responsible to update playbook with recent type of information/resolutions
- Responsible to effectively communicate with client via email/chat/skype calls
- Responsible to update the tracking system with the latest information
- Responsible for maintaining trackers/reports related to the process
- Ensure all SLA/targets are met as per the said deadline
- Responsible for other miscellaneous duties as assigned

Required Skills/Abilities:

- Excellent Communication skills
- Analytical mind set

Education and Experience:

- Any Graduate can apply however Attorneys will be preferred
- 3+ years of Customer/client Service experience is must

📌 Analyst 1 (Goregaon)
🏢 Hiring Squad
📍 Goregaon