Job details

• Job Title: Senior Associate – Control & Monitoring, Customer Excellence
• Division: Customer Excellence
• Years of Experience : 2-4 years
• Education : Full time Engineering Graduate / Postgraduate/ in any stream from a Tier-1 College/ University in India.
• Location : Goregaon- Mumbai, Full time (Work from Office)
• Permanent Role
• Report to: In-Charge – Customer Excellence

Key responsibilities
General Purpose

• Product Portfolio Management – Analyze Data to drive insights to identify problem areas, suggest areas of improvement, develop solutions & tools in-house to connect to other apps to automate routine tasks, take ownership for driving overall product success rate.
• Manage day-to-day relationships with internal & external partners/stakeholders.
• Take lead in identifying system level gaps and bridge gaps by architecting & deploying technical solutions incorporating various techniques and platforms which can bring permanent solutions to recurring issues, reduce man hours, improving success rate.
• Ensure standardization of processes,



documentation and creating product value proposition.
• Periodic structured ecosystem connect for discussing the status of the feature with ecosystem players and understanding ground level challenges.

Principal Accountabilities

• Monitor the critical KPIs of the product and ensure there is positive growth in the KPIs.
• Manage all product features specific internal . external reporting including regulatory reporting.
• Ensure audit compliance for the feature for internal / external audits including the regulatory audits.
• Identify need for, procure and manage outside knowledge on as needed basis
• Obtaining necessary Regulatory and Board approvals
• Assist in drafting of Operating Rules and Regulations for required changes.
• Setting up SLA’s between internal stakeholders with respect to various aspects of the product.
• Inter-departmental liasoning of Risk & Compliance, Central Operations, Channel and Busines

📌 Senior Associate Control (Mumbai)
🏢 NPCI
📍 Mumbai