About the Role

We are seeking an experienced and strategic Senior Account Manager to join our Ahmedabad office. In this role, you will own relationships with our highest‑value and most complex customers, including well‑known global brands such as Pipedrive, TransferGo, and Bitcoine. You’ll drive adoption, retention, and revenue growth while acting as a trusted advisor to key stakeholders. This position requires deep experience in B2B SaaS and the ability to manage accounts with a blend of strategy, communication, and data-driven decision-making.

Key Responsibilities

Strategic Account Ownership
- Manage and nurture relationships with high-value, complex, or enterprise-level accounts.
- Serve as the primary point of contact for strategic customers, ensuring alignment with their long-term goals.
- Lead Quarterly Business Reviews (QBRs) and strategic planning sessions.

Onboarding & Customer Activation
- Oversee onboarding for high-priority customers, ensuring a smooth and quick time-to-value.
- Tailor implementation and training programs based on customer needs.




- Conduct product demos for inbound leads when required, helping them assess fit and move into the onboarding pipeline.

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Growth & Revenue Responsibility
- Own renewal forecasting accuracy for key accounts.
- Identify and drive upsell and expansion opportunities.
- Reduce churn risk through proactive engagement and customer health monitoring.

Relationship Intelligence & Opportunity Tracking
- Monitor job-change signals and proactively build rapport with former points of contact when they move to new companies, creating warm opportunities for new business.
- Track social signals such as LinkedIn posts, awards, funding announcements, speaking events, and other updates to engage meaningfully with key stakeholders and strengthen long-term relationships.

Advanced Support & Issue Resolution
- Handle escalated customer situations with clarity, confidence, and ownership.
- Coordinate with internal teams to ensure

📌 Senior Account Manager (Ahmedabad)
🏢 Translate By Humans
📍 Ahmedabad