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Senior Technical Lead

India

Job Description

Senior Technical Lead

Chennai, Tamil Nadu

Job Summary

Overview of the Role
As a TIBCO EBX Support Specialist, you will ensure the operational stability of TIBCO EBX master data management solutions for pharmaceutical clients. Your focus will be on incident management, data quality troubleshooting, and maintaining high availability of MDM platforms.

Detailed Responsibilities

- Provide L2/L3 support for TIBCO EBX solutions, ensuring high availability and performance.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor TIBCO EBX health using Dynatrace and BigPanda, proactively identifying issues.
- Troubleshoot data quality issues, workflow failures, and integration problems.
- Collaborate with MDM specialists to escalate complex issues and coordinate fixes.
- Document known issues, troubleshooting guides, and operational procedures in Confluence.
- Track support activities in JIRA, ensuring SLA compliance and timely resolution.
- Perform routine maintenance and basic automation using shell scripts.
- Coordinate with infrastructure teams for AWS/Azure-related issues.
- Participate in on-call rotations and incident response activities.

Key Responsibilities

1. To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.

Skill Requirements





Skill Requirements

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 2+ years of experience in master data management support or IT operations.
- Robust understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting skills for automation.
- Foundational knowledge of AWS and Azure cloud platforms.
- Basic understanding of TIBCO EBX and master data management concepts is a plus.
- Excellent problem-solving, communication, and stakeholder management skills.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Senior Technical Lead (India)
🏢 HCLTech
📍 India