About the Company

Join the Rocketship
We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling quick and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Flipkart & Polygon Labs, and we’re backed by Binny Bansal. This isn’t just another start-up — it’s a front-row seat to the next big shift in ecommerce.

Watch: What is ShopOS (from the founders’ lens - Click here)

About the Role
As an Account Manager at ShopOS, you’ll serve as the bridge between our clients and internal teams. Your goal: ensure our clients are delighted, activated, and growing with us. You’ll own relationships with leading D2C brands, fast-moving startups, and enterprise clients, ensuring their onboarding, ongoing use, and success with ShopOS is frictionless and outcome-driven. You’ll work closely with product, creative, and engineering teams to ensure our solutions map to client goals, and advocate for product improvements based on feedback.



If you’re a people-first operator with a knack for structured thinking, storytelling, and client happiness—you’ll thrive here.

What You’ll Own
Own client relationships: Serve as the key point of contact for clients post-sale, owning onboarding, activation, QBRs, and renewals.
Ensure client success: Work with cross-functional teams to deliver campaigns, features, and outputs that map to client goals.
Drive adoption: Understand each client’s business and identify opportunities to expand usage of ShopOS capabilities.
Monitor satisfaction: Track client health, usage metrics, and feedback to preempt churn and improve retention.
Act as a voice of the customer: Bring client insights to internal teams to inform roadmap and campaign strategy.
Report & communicate clearly: Deliver crisp progress updates, results, and action plans to both internal stakeholders and clients.
Work cross-functionally: Partner closely with creative leads,

📌 Customer Success Manager (Bengaluru)
🏢 Shopos
📍 Bengaluru