We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN).
Job Summary Responsibilities
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance.
Engage in the discovery of recent IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements
Excellent English is written and verbal communication skills.
Exceptional customer service skills.
Great Team player
Excellent communication skills, comfortable working with various stakeholders
Solid troubleshooting skills, bug finding, and resolution; Ability to work independently within a diverse global team; IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
Preferred Skills
ITIL
Oracle
Workday
BI
Agile
Desktop Support
MS Visio
MS Excel
MS PowerPoint
📌 Helpdesk Associate Itil Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru
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