Job Title: Claims Call Center Representative – P&C; Insurance

Experience

3+ years
of experience in insurance claims, customer service, or claims call center operations.

Experience in
Property & Casualty (P&C;) Insurance
is preferred.

Role Summary

We are looking for an experienced
Claims Call Center Representative
to handle customer interactions related to Property & Casualty insurance claims. The role will be responsible for managing
First Notice of Loss (FNOL)
, responding to claim-related inquiries, providing claim status updates, verifying policy information, and coordinating with internal claims teams to ensure timely and accurate resolution.

Key Responsibilities
Handle inbound customer calls related to
insurance claims, FNOL, claim status, coverage, payments, and settlements
.
Accurately capture and document claim information during the FNOL process.
Verify
policy details, coverage, limits, deductibles, and claim status
.
Explain claims procedures, required documentation, and next steps to customers.




Provide timely and accurate updates on claim progress.
Address customer questions and resolve routine claim-related issues during the call.
Coordinate with
claims adjusters, brokers, agents, payment teams, and internal departments
to resolve customer queries.
Follow up on outstanding claim information and documentation when required.
Identify and escalate complex claims, complaints, coverage issues, or service requests to the appropriate team.
Maintain accurate customer, claim, and call records in the relevant systems.
Ensure all interactions are handled within defined
SLAs, quality standards, and compliance requirements
.
Handle sensitive customer situations professionally and demonstrate empathy during claim interactions.
Identify recurring customer issues and provide feedback to improve claims processes and customer experience.
Follow company policies, regulatory requirements, data privacy guidelines, and claims handling procedure

📌 Claims Call Center Pune Division (India)
🏢 Fulcrum Digital
📍 India