We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities
Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Valuable troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc
Requirements
Must be a Graduate.
Positive hold on French language(Writing + Speaking)
Must be at least B1 level certified in French language
Positive comprehension writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window.
📌 Helpdesk Senior Associate Itsm Noida
🏢 NTT DATA Business Solutions
📍 Noida
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