About Business Line/Function
BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a excellent variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.
Within BNP Paribas Group IT, the filiere Production Security is in charge of answering operationally to the challenges of cybersecurity with an end-to-end vision and consistently across the Bank.
With its identity domain, it offers the Technical IAM services to the group. In SEC18 and SEC17 team, we make support L2 for the technical IAM/PAM.
Position Purpose
L1/L2 Support for the technical IAM Infrastructure and Privileged Access Management: is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests.
Responsibilities
Direct Responsibilities
- Infrastructure Maintenance
- Ensure the IAM/PAM infrastructure (SailPoint/ LDAP IDM/ Ignimission/ CyberArk) is available and functional with a daily Monitoring check
- Check and remediation: exploration errors, Authorization, Servers integration
- Provisioning check and remediation on servers to meet KPI expectations
- Infrastructure/ Application availability & monitoring
- Incident Management:
- First user contact: Support users/customers in the resolution of incidents in accordance with ITSM processes (ServiceNow/Email).
- Incident analysis and resolution
- Entry point for Expert escalation
- Contribution to continuous production optimization (curative and preventive)
- Service Requests management: Support people of end user queries (ServiceNow/Email)
Contributing Responsibilities
- Contribute to the knowledge transfer with Paris OPS teams
- Contribute to the definition of procedures and processes necessary for the team
- Help build team spirit and integrate into BNP Paribas culture