To, act as the face of the resort, ensuring a seamless and high-quality guest experience from arrival to departure. You will manage the "nerve center" of the resort, balancing guest relations with administrative efficiency.

Key Responsibilities
Guest Relations & Concierge
Provide a warm welcome to all guests.
Handle check-ins and check-outs efficiently using the Property Management System.
Administrative Tasks
Manage room inventory and process bookings via OTAs (Booking.com, Agoda) and direct calls.
Maintain accurate guest records and handle billing/invoicing.
Coordinate with Housekeeping and F&B; teams to ensure rooms are ready for arrivals.
Communication & Sales
Respond to inquiries via email, phone, and WhatsApp promptly.
Up-sell resort facilities like specialty dining, or local tours.
Address and resolve guest complaints with empathy and speed.

Job Type: Full time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Front Office Admin Aluva
🏢 The Isle By Area 707
📍 Aluva