Job Role
Front Desk Executive / Patient Care Executive
Job Description
Key Responsibilities:
- Receive patients and generate requisition slips based on doctors’ prescriptions or test requisition forms.
- Collect accurate cash or credit payments from patients and customers.
- Check patient readiness for the requested diagnostic tests.
- Guide patients regarding the required tests and direct them to the appropriate rooms or floors.
- Attend incoming phone calls and respond to patient and customer queries professionally.
- Follow up on the status of diagnostic reports.
- Dispatch reports after verifying the identity of the correct recipient.
- Maintain the cash handover register accurately.
- Maintain cash and card transaction records.
- Submit daily cash and transaction reports to the Branch Manager.
- Coordinate with laboratory and branch teams to ensure smooth patient service.
- Maintain proper records and follow company procedures for patient handling and report dispatch.