We are looking for a high-ownership Operations Manager to lead and scale our Relationship Management (RM) operations. The ideal candidate comes from a rapid-paced startup environment and thrives in solving operational challenges, improving customer experience, and driving business growth through execution excellence.

This role requires managing a large team of Relationship Managers while working closely with Product, Sales, Operations, and Leadership to improve customer adoption, retention, cross-sell, and upsell outcomes.

Key Responsibilities

Team Leadership & Operations
Lead and manage a large team of Relationship Managers.
Drive team productivity, service quality, and SLA adherence.
Coach team leads and managers to improve performance and customer outcomes.
Establish operational metrics and ensure consistent execution.

Customer Adoption & Revenue Growth
Drive customer adoption across the client base.
Improve engagement, activation, and utilization metrics.
Identify prospects for cross-sell and upsell through RM-led initiatives.




Work closely with Sales and Customer Success teams to maximize customer lifetime value.

Data Analytics & Reporting
Perform in-depth analysis using Google Sheets/Excel.
Build dashboards and MIS reports to monitor business performance.
Analyze funnel metrics, productivity, customer behavior, and operational KPIs.
Generate actionable insights and recommend improvements based on data.

Stakeholder Management
Collaborate with Product, Sales, Finance, HR, and Technology teams.
Act as the operational SPOC for key internal stakeholders.
Ensure smooth execution of cross-functional initiatives.
Present performance reviews and recommendations to leadership.

Client Escalation Management
Own and resolve high-priority customer escalations.
Conduct root cause analysis and implement preventive actions.
Maintain robust relationships with enterprise clients and ensure high customer satisfaction.

Process Excell

📌 Program Manager Bengaluru
🏢 Prosperr.io
📍 Bengaluru