We are looking for a proactive and result-oriented Customer Relationship Manager (CRM) to manage key customer relationships, generate business prospects, coordinate customer requirements, and ensure smooth execution of orders and services.
The CRM will act as a single point of contact between customers and the company, working closely with Sales, NPD, Production, Accounts, and Dispatch teams to ensure customer satisfaction, timely order fulfilment, payment collection, and business growth.
Key Responsibilities
Customer Relationship & Sales
Manage existing customer relationships and regularly connect with customers to understand their requirements.
Directly engage with major brands and key customers to address enquiries and fulfil their requirements promptly.
Generate enquiries and secure orders for products assigned.
Identify new business opportunities and support sales growth in the assigned territory.
Follow up on quotations, orders, repeat business, and potential current opportunities.
Maintain robust and long-term customer relationships.
Product Sampling & Trials
Coordinate product samples and customer trials with the technical and NPD teams.
Follow up with customers for trial feedback and convert successful trials into commercial orders.
Track customer requirements, complaints, and service requests and ensure timely resolution.
Maintain complete customer visit reports and regularly update CRM records.
Order & Internal Coordination
Ensure timely processing of customer orders and coordinate with internal teams for production and dispatch.
Act as a bridge between customers and internal departments to ensure smooth order execution.
Monitor order status, delivery schedules, and customer commitments.
Resolve delivery delays, material discrepancies, and customer concerns through effective coordination.
Commercial & Payment Follow-up
Coordinate with customers regarding outstanding and overdue