Key Responsibilities:
Greet and welcome patients and visitors in a courteous and professional manner.
Schedule, reschedule, and confirm patient appointments.
Manage patient registrations and maintain accurate records.
Coordinate with doctors, dental assistants, and other departments for smooth operations.
Provide information regarding clinic services, treatments, and procedures.
Maintain front desk cleanliness and ensure a welcoming workplace.
Handle patient queries and resolve basic concerns promptly.
Manage daily appointment records and follow-up calls.
Collect and update patient details in the system.
Coordinate billing/payment-related queries with the accounts team.
Maintain confidentiality of patient information.
Assist in administrative tasks as required.
Required Skills & Qualifications:
Graduate / Diploma in any field.
Prior experience as a Receptionist, Front Desk Executive, or Customer Service role preferred.
Positive communication and interpersonal skills.
Basic knowledge of MS Office and computer operations.
Ability to multitask and manage time effectively.
Pleasant personality with a patient-focused approach.
Positive organizational and problem-solving skills.