Analyst Roles and Responsibilities:
Assisting the regular and routine customer queries regarding Products and services of the client via Chat
Ensure that appropriate steps were taken to resolve customers' problems and providing feedback accordingly
Refer unresolved customer grievances to designated departments for further investigation
To meet process expectations with high quality standards and adherence to SLA’s
Skilled in conduct/behavior, appearance and communicationContributes to team effort by accomplishing related results as needed

Technical and Functional Skills:
Computer literate with the ability to learn customer service
Basic Knowledge of Hardware (modems, Routers and Troubleshooting)
Valuable Communication Skills - Verbal & Written(Comprehension)
Good Customer Handling Skills
Needs to have the ability to adapt to perpetual changes as per Business requirements.
Ability to work in teams
Flexible for 24X7 Shifts
Should not have any commitments - part time courses, tuitions, etc. that hamper work performance
Knowledge of excel




Experience in Troubleshooting related process
Experience in Chat process
Experience in cable or telecom industry - Dish TV/Tata Sky/ AT & T
Ability of analyzing information and evaluating results to choose the best solution and solve problemsGood documentation Skills

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 11000 -plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx is an Equal Chance Employer. All qualified ap

📌 Analyst Pune
🏢 eClerx
📍 Pune