Experienced Salesforce Developer II supporting the development, enhancement, and integration of Service Cloud solutions. This role focuses on delivering high-impact business functionality, scalable custom components, and system integrations within an enterprise Salesforce environment. The role is a hands-on Salesforce developer position focused on independently executing development tasks while collaborating effectively with cross-functional teams.

Key Responsibilities: Develop and enhance Salesforce Service Cloud solutions, including Omni-Channel functionality such as routing, capacity, and presence management. Build scalable, high-quality applications using Apex and Lightning frameworks, with LWC as the primary development framework, and maintain existing Aura and Visualforce components as needed. Build and maintain integrations with third-party systems using REST APIs, Bulk APIs, and Metadata APIs, including telephony/CTI and external SaaS/AppExchange integrations.

Time Zone: U.S.

Central

Time (CT)

Requirements Must-Have Skills:

- 5+ years of experience developing Salesforce business applications.
- Robust proficiency in Apex, including triggers, controllers, and test classes. Lightning development, with strong hands-on LWC experience.
- SOQL and SOSL.
- Demonstrated experience building business solutions within Service Cloud. Hands-on experience with Salesforce Omni-Channel functionality.





Experience developing custom objects and working within the Salesforce development environment.

- Experience integrating Salesforce with third-party systems using REST-based web services.
- Experience maintaining or enhancing existing Aura and/or Visualforce components.
- Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.
- Ability to work independently while collaborating effectively in a team environment.
- Strong written and verbal communication skills. Nice-to-Have Skills:
- Salesforce Platform Developer II certification.
- Experience with telephony/CTI integrations within Salesforce.
- Experience working in enterprise-scale Salesforce environments.
- Familiarity with complex data models and large-scale implementations.
- Experience with Copado or similar Salesforce deployment and CI/CD tools.
- Experience supporting integrations with external SaaS platforms and AppExchange applications.
- Experience integrating Salesforce with AI-driven tools or services, such as predictive analytics, machine learning APIs, or generative AI platforms. Exposure to Salesforce AI capabilities, such as Einstein features or AI-powered automation within Sales Cloud or Service Cloud.
- Experience building AI-enabled workflows or automation using REST APIs.
- Understanding of prompt engineering concepts or applying generative AI tools within business applications. Familiarity with data preparation, governance, and security considerations for AI-enabled solutions

📌 Salesforce Developer (Kochi)
🏢 Simelabs - Digital, AI/ML, Automation, Robotics, Gen AI.
📍 Kochi