Key Responsibilities

1. Admissions Process Quality Control
- Monitor branch visits to ensure students receive prompt, skilled, and effective counseling.
- Audit counseling sessions for accuracy, empathy, and conversion effectiveness.
- Ensure students receive complete and transparent information regarding courses, fees, and career opportunities.

2. Follow-up & Escalation Management
- Track missed follow-ups and initiate corrective action through defined escalation matrices.
- Implement systematic checks to reduce lead leakages and improve conversion ratios.
- Ensure timely communication with prospective students to maintain engagement and trust.

3. Branch Performance Audits
- Conduct regular audits to evaluate adherence to SOPs and service standards.
- Identify operational gaps that may impact revenue generation or student satisfaction.
- Provide actionable insights and recommendations for branch-level improvements.

4. Training & Process Improvement




- Collaborate with the training team to design retraining programs based on audit findings.
- Recommend SOP enhancements to streamline admissions workflows.
- Drive continuous improvement initiatives aligned with the Quality functions objectives.

5. Reporting & Analytics
- Prepare weekly and monthly quality reports highlighting trends, risks, and opportunities.
- Use data-driven insights to recommend strategic interventions for admissions growth.
- Present structured findings and action plans to senior management.

6. Operational & Infrastructure Audits
- Conduct inventory checks to ensure proper availability and management of required resources at branches.
- Perform branch infrastructure audits to ensure facilities meet organizational standards.
- Visit branches as required to conduct on-ground quality audits and operational checks

📌 Quality Analyst (Thane)
🏢 Itvedant
📍 Thane