Job Title: Error/ Defect Manager

Experience: 8 to 16 years

Job Overview:

We are looking for a highly motivated Defect Manager to lead and govern defect management activities .

The ideal candidate will be responsible for driving defect triage, prioritization, root cause analysis, resolution tracking, and quality governance across the software development lifecycle. You will collaborate with cross-functional teams, including development, testing, product management, and release management, to ensure timely defect resolution and continuous quality improvement.

The role requires robust expertise in software quality assurance, defect lifecycle management, Agile methodologies, and industry standards such as Automotive SPICE. The successful candidate will establish defect management processes, monitor quality metrics, facilitate stakeholder communication, and drive proactive measures to improve product stability and customer satisfaction. Strong analytical, leadership, and coordination skills are essential to effectively manage quality risks and support successful project delivery.





Responsibilities:

Own and facilitate the end-to-end defect lifecycle (intake, triage, assignment, tracking, closure).

Define, follow up and maintain the error management plan for the project to secure an optimal set up of the error handling process.

Responsible for connecting to external ticket systems and supporting the synchronization of the external tickets from KPM/IMAN to internal JIRA.

Interface between delivery teams, QA/test, release, architecture, and product/PM.

Conduct the error triage meetings to discuss the relevance and priority of the issues; and to get the status of "Overdue/Exceeding time" issues.

Participate in error handling meeting to report latest status of ticket progress, follow up on open tickets and co-ordinate with stakeholders.

At any time be in good command of the ticket status and provide transparency to the stakeholders

Generate project specific statis

📌 Error Manager/Defect Manager (Bengaluru)
🏢 Embitel Technologies
📍 Bengaluru