The role will be responsible for efficiently leading operational activities of BFL / Hero Fincorp / Godrej Group Operations and ensure that the same is delivered with adherence to all statutory, regulatory and internal guidelines. The role will be required to ensure optimum usage of technical and human resources to support the planned business growth in accordance with the agreed business strategy.
Dimensions
- Manage Transactions: MPH Creation COI Issuance Partner Servicing Cancellation and Refund Transaction settlements Recon COI Communication BG / CD Statement Recon Transaction sharing with TPA Project ( System Go Live ) Adherence to SLA : 100%
- Span of the role All digital partners such as BFL / Hero Fincorp / Godrej etc. Insurance Products coverage: Indemnity Business Type; New Business and Renewal Active engagement with Partners internal external stakeholders.
- Systems BPM: HealthBuzz , Jarvis Partner Portals CRM
- Processing Paramete% adherence with Standard SLA Maintaining industry best TAT and Accuracy level. Optimum capacity utilization Issuance:
T Endorsement: T CRM: T Cancellation Refund: T+1
- Vendor Management Coordinate with all associate Partners / vendors and ensuring all business transactions are carried basis set SLA s 100 % adherence with SLA
- Cost Effective Operations Periodic review of Operational cost including communication considering premium in nature
- Projects Leading Executing all projects and system developments (Mission Transformation)
Job Context Major Challenges
Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section
About the Health Insurance Industry: While the current market sees more than 15 nonlife players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalized service provider remains a solid competitor.
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