1. Job Purpose

To manage and enhance the overall customer experience by ensuring timely customer communication, accurate order processing, effective delivery coordination, payment follow-up, sample management, and accurate CRM records.

The role will act as a key coordination point between customers, Sales, Supply Chain, Operations, Finance, Warehouse and Logistics to ensure smooth order execution and timely resolution of customer requirements.

The position is expected to proactively identify customer concerns, ensure effective follow-through, minimize repeat issues, and contribute to continuous improvement in customer service processes.

2. Key Responsibilities A. Customer Experience & Relationship Management
- Act as the primary coordination point for assigned customers for routine queries, requests, order updates and service-related concerns.
- Respond to customer queries and requests within defined turnaround time.
- Monitor customer concerns from initiation to closure and ensure proper follow-up.
- Coordinate internally with relevant departments to resolve customer issues.




- Track customer complaints and ensure timely resolution.
- Identify recurring customer issues and coordinate with concerned departments for root-cause resolution.
- Maintain qualified, responsive and solution-oriented communication with customers.
- Proactively communicate delays, changes, risks or issues to customers instead of waiting for escalations.
- Collect customer feedback and identify opportunities to improve customer experience.
- Maintain strong customer relationships through regular communication and follow-through.

B. Order Processing & Management
- Receive and process customer Purchase Orders (POs) and Sales Order Confirmations (SOCs).
- Verify PO details including product specifications, quantities, pricing, delivery timelines, shipping details and other relevant requirements.
- Ensure accurate order entry and documentation with minimum errors.
- Coordinate with Sales, S

📌 Executive (Jaipur)
🏢 AH International
📍 Jaipur