Title: Principal Outcome Manager

Level: Principal / Senior Director equivalent

Experience: 10-15 years

Location: Hyderabad, India (hybrid; some travel to US client sites)

Reports to: VP / Head of Delivery

About the Role

The Principal Outcome Manager owns business outcomes for our clients - not just projects. This is a senior consulting role that combines deep technology fluency, strong business judgment and disciplined delivery leadership.

It is not a traditional project manager role. The Outcome Manager agrees with the client up-front on what success looks like in measurable terms, leads the team that delivers it, tracks the outcome continuously, and stands behind the realized result.

In one line: agree the outcome, deliver the outcome, and make sure both the client and Tezo win.

Key Responsibilities

1. Discovery and outcome definition
- Run discovery workshops with client business and technology leaders to uncover the real problem.
- Translate the clients ambition into 2-4 measurable KPIs with clear baselines and targets.
- Document and sign off the outcome,



the measurement method and the review cadence with the client.

2. Shaping the engagement
- Partner with sales and pricing to structure a fair, outcome-linked commercial that protects margin and gives the client real upside.
- Identify risks early and decide - with leadership - whether to pursue, reshape or decline the deal.
- Co-own the Statement of Work, ensuring every outcome term is unambiguous and measurable.

3. Execution and delivery
- Build the right cross-functional pod (architects, engineering leads, data scientists, analysts) and set the operating cadence.
- Drive day-to-day delivery through the leads. You do not write code, but you always know whether the work is on track to the outcome - and intervene early when it is not.
- Manage scope, risks, dependencies and change with discipline.

4. Outcome tracking and realization
- Stand up a easy outcome dashboard for each engagement: live KP

📌 Outcome Manager (Hyderabad)
🏢 Tezo
📍 Hyderabad