About Us:

Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Role:

We are looking for a strategic and hands-on
Growth & CLM Leader
to own growth for the Paytm for Business app across
activation, engagement, retention and winback
, with a strong focus on service/product journeys.

The role will build a data-led growth engine through
analytics, experimentation, lifecycle marketing and AI/agentic automation
, while leading a high-performing Growth & CLM team.

Key Responsibilities:

-Own app growth across activation, engagement, retention, monetization and winback.

Drive growth for key service/product journeys and optimize critical user funnels.

-Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation.

-Drive experimentation,



A/B testing, personalization and funnel optimization.

-Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM.

-Use customer data, cohorts and analytics to identify growth opportunities and measure impact.

-Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters.

-Lead and mentor Growth Managers and CLM execution teams.

-Establish strong growth metrics, dashboards and operating rhythms.

What We’re Looking For:

-10+ years of experience in Growth, Product, CLM, Consumer Internet or Fintech.

-Experience in
Tier-1 product/consumer internet/fintech companies
; Tier-1 institute preferred.

-Proven track record of driving app growth and lifecycle marketing at scale.

-Solid understanding of growth funnels, retention, engagement, experimentation and CLM.

-Hands-on experience with
AI/GenAI/Agentic capabilities

📌 CLM & Growth Management - Associate Vice PresidentB (Noida)
🏢 One97 Communications
📍 Noida