Job Description Summary

We are seeking a meticulous and organized Customer Engagement Coordinator to play a vital role in ensuring accurate customer records, regulatory compliance, and productive onboarding processes. In this role, you will be responsible for validating data, reviewing customer documentation, and creating and maintaining onboarding records. Acting as a key support resource for our Customer Engagement Specialists and Managers, you will contribute to maintaining exceptional service standards and streamlined operations. This role is ideal for someone who thrives in a detail-oriented, process-driven environment within a customer-focused team.
Responsibilities
Data and Document Management
- Data Validation: Review and validate customer information to ensure accuracy, consistency, and alignment with organizational and regulatory standards.
- Document Review: Analyze and verify customer-submitted documents for completeness, accuracy, and compliance with regulatory guidelines.
- Onboarding Records: Create, maintain, and review onboarding records for new customers,



ensuring all documentation and data are accurate and complete before activation.
- Regulatory Compliance: Conduct regulatory validations to ensure all customer records and processes meet industry standards and legal requirements.
Team Support
- Specialist and Manager Support: Provide operational and administrative support to Customer Engagement Specialists and Managers by managing document workflows, resolving discrepancies, and facilitating the approval of customer records.
- Issue Escalation: Identify and escalate complex documentation or compliance issues to Specialists or Managers for resolution, ensuring timely follow-up and action.
- Process Collaboration: Partner with Specialists and Managers to support customer onboarding, data updates, and other customer engagement initiatives.
Customer Interaction (as needed)
- Communicate with customers to collect missing documentation, clarify data dis

📌 Coordinator, Customer Onboarding (Pune)
🏢 Amerisource Bergen
📍 Pune